To order an item on www.monnierfreres.eu, please follow these steps: 
1.    Simply click on the designer or the category of products you would like to browse e.g. “BAGS” or “DESIGNER” “SEE BY CHLOÉ”.
2.    When you have found an item, you would like to purchase, click “ADD TO BASKET”. 
3.    Once you have decided to finalize your order, click on the link “My basket” on the upper right-hand side of the page. Review the items in your basket and click on “PROCEED TO CHECKOUT” to continue.
4.    Follow the step-by-step instructions, which will guide you through the registration and payment processes. Once your order has been placed, you will receive your order confirmation by email.

Yes, you have to create an account to place an order.

You will enjoy the following benefits:
‍ Exclusive offers from MONNIER Frères
‍ Track your orders and review past purchases
‍ Request a return directly from your account
‍ Share your wish list via email 
‍ Save your address so you can shop even more quickly next time you visit
‍ Manage your account details, address book and email preferences.

If you have forgotten your password, click here to receive a new password using the email address that you have registered with us.

Our ordering process requires that your computer accepts "cookies". Cookies allow you to save items added to your basket. If they are disabled, you must change this setting in the settings of your browser.

If you are unable to select the delivery country when you attempt to register or make a purchase, you need to change your delivery area by clicking on the country selection located at the upper left corner of your browser window. Always your correct delivery area before you start shopping. This will allow the products to be displayed in the correct currency and with proper delivery options, taxes and duties.

Your order cannot be cancelled because the preparation at the warehouse is initiated the day you place your order. If you do not wish to receive it anymore, we kindly invite you to return it.

After you have placed your order, you will see an order confirmation on your screen. This will also be sent to you via email. If you did not get an order confirmation, please contact our Customer Service team.

You cannot add any more items to your order after it has been placed. If you would like to purchase additional items, you have to place a new order.

Monnierfreres.eu accepts the following payment options: Visa, Mastercard, Amex, Paypal.

All payments are charged in Euros. Please note that conversion and transaction fees may apply and are non-refundable.

Your billing address must match the one registered on your credit card.

The products that we offer on MONNIER Frères come directly from the official brands and are guaranteed by the brand.

We try to give you the most comprehensive descriptions of each product in addition to all the pertinent information such as physical attributes like dimensions. In the rare case that you find our descriptions lacking and you need more specific information, please go directly to the website of the brand for the product your are looking at.

There are two main ways of finding what your heart desires.

1. If you have a favorite designer in mind, you can see all the products that we offer from each designer by selecting the DESIGNERS drop-down menu.

2. If you are looking for a specific category of product, select one of our product categories: HANDBAGS, SUNGLASSES, SCARVES, JEWELLERY, LEATHER GOODS, or HATS & GLOVES.

You can narrow your search further by choosing to filter by designer or subcategories in the drop-down menus for each of these.

If you cannot find the product that you are looking for through the search box and through using our category drop-down menus, please do not hesitate to contact us.

All shipments are carried out by Chronopost (DPD/DHL). The orders will be shipped to your shipping address from Monday to Friday (excluding bank holidays) between 8AM and 6PM.

If you are not available during the first delivery attempt, you can call our local carrier on the phone number provided on the leaflet left on your mail box to schedule a new delivery.

If you have not received a leaflet, the local carrier will contact you to schedule a new delivery.

Please note that during sales or promotional offers, the expected delivery time can exceed 48 hours.

All destinations are shipped on a DDP (Delivery Duty Paid) basis, which means that all taxes, duties and shipping fees will be included in the final purchase price.

MONNIER Frères delivers to these following countries:

Europe: Austria, Belgium, Czech Republic, Cyprus, Denmark ,Finland,  France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom

America: Argentina, Canada, Chile, Colombia, Mexico and the United States of America.

Asia: China (Hong- Kong and Taiwan included) ,India, Japan, Malaysia, Philippines, Singapore, South Korea and Thaïland.

Middle East: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia,Turkey and United Arab Emirates.

Oceania: Australia and New-Zealand.

Africa: Egypt, Mauritius, Morocco and South Africa.

Monnierfreres.eu offers standard or express shipping.

Standard shipping (48-72 hours):

For deliveries to Spain, Luxembourg and the Netherlands, Belgium, Italie, the shipping fees are 11€ per order.

For deliveries to Western Europe*, the shipping fees are 15€ per order.
*Western Europe: Austria, Denmark, Finland, Greece, Ireland, Portugal, Sweden.

For deliveries to Eastern Europe*, the shipping fees are 18€ per order.
*Eastern Europe: Czech Republic, Hungary, Poland, Slovakia, Slovenia, Bulgaria, Estonia, Latvia, Lithuania, Romania.

Express shipping (24 -48 hours):

For deliveries to Spain, Luxembourg and the Netherlands, Belgium, Italy, the shipping fees are 15€ per order.

For deliveries to Western Europe*, the shipping fees are 20€ per order.
*Western Europe: Austria, Denmark, Finland, Greece, Ireland, Portugal, Sweden.

For deliveries to Eastern Europe*, the shipping fees are 30€ per order.
*Eastern Europe: Czech Republic, Hungary, Poland, Slovakia, Slovenia, Bulgaria, Cyprus, Estonia, Latvia, Lithuania,  Malta, Romania.

Please note that Cyprus and Malta can only be delivered with express shipping.

Please note that Turkey, Norway and Jersey can only be delivered with express shipping, the shipping fees are 35€.

All orders placed before 2PM Paris time from Monday to Friday (excluding national Bank Holidays) are shipped the same day, provided that the payment is validated. After this time, the orders are shipped within 24 hours, provided that the payment is validated.

To ship to Europe, you can chose between express and standard delivery.
Express shipping: 24-48 hours
Standard shipping: 3 to 4 business days

Please note that during sales or promotional offers, the expected shipping time can exceed 48 hours.

All orders from MONNIER Frères are insured against damage or theft from the time of pickup to delivery at the provided shipping address. The costs to insure the item are covered by MONNIER Frères. Please note: the item has to be returned with a DPD label we provide upon request. It is your responsibility to ensure a proper return, please keep the return receipt on file.

If you notice upon delivery that your item is flawed, please contact our customer care team within 48 hours. Our team may request photographs of the defects. Items that have been worn will not be considered as defective and cannot be refunded or subjected to our warranty service.

We insure a 6-month warranty on all items, from the day the order is placed. If the flaw stems from a manufacturing issue, please contact our customer care team who will be happy to place a request directly with the manufacturing brand. Once the 6-month period has expired, the warrantee is subject to each brand’s policy. Please contact us in order to know more about whether the brand you’ve purchased offers repairs and at what cost.

Should you wish to return your purchase, you have 30 days from the reception of your package to make a return free of charge. If you have several orders, you must return them separately.

The items must be returned unused and in their original packaging, with all of the accompanying accessories (unused label, brand label, dust bag, box and packaging).

Bags

In order to avoid any transfer or alteration of the colour, bags must be handled carefully and kept in their original dust bag if you wish to return them.

Shoes

Please try on shoes on a clean, non-abrasive surface, preferably a carpet, to avoid damaging the soles. If you wish to return shoes they must be in perfect condition, unworn and sent back with the original dust bag and box. 

Jewellery & accessories

Jewellery and other accessories to be returned must not have been in contact with perfume or any other substance that might damage them.

If these conditions are not respected, our quality control department reserves the right to refuse your return.

If you wish to return an item in these conditions, please follow these steps:

Stick the return label on the parcel making sure to remove or cover the original shipping label. You can then drop off your package in a DPD PickUp Shop.

If you do not have the return label in your parcel, we invite you to contact our customer service: customercare@monnierfreres.com

Then you will receive an email from MONNIER Frères to confirm we received your request. You will receive a second email with the prepaid label to stick onto your parcel and the instructions.

As soon as your parcel is registered, we will proceed with the reimbursement of your order. Depending on the type of payment method used and your bank, please allow 10 business days to see the transaction in your account. Please note that shipping fees will not be refunded.

Monnierfreres.eu works with Chronopost (DPD/DHL in Europe) exclusively. All the returns are free if you use the prepaid label provided by monnierfreres.eu.

If you chose to return your item with a different carrier, the reception, validation and refund of the package will be delayed. Please note that monnierfreres.eu is not liable for potential damage on your parcel or for lost parcels if you return your order with a carrier that is not Chronopost . Please refer to the Chronopost website for more information on the terms and conditions of the shipping.

Before proceeding to checkout, enter your promotional code in the field provided and confirm it by clicking the “OK” button.

The advantage will be directly deducted from your order total. If the value is not deducted from your order total, you may have already used the coupon code, or the expiration date may have exceeded.

Please note that all our special offers have a time limit and that these offers are often limited to a single use.

Our promotional codes are not valid on the collection (tagged "New Season), sunglasses and on the following brands:

Acne Studios, Adieu, Alexander McQueen, Alighieri, Ami Paris, Ann Demeulemeester, A.P.C, Asics, Aurélie Bidermann, Balenciaga, Birkenstock, Boyy, Burberry, Carel, Charlotte Chesnais, Chylak, Coach NYC, Golden Goose, Isabel Marant, Jacquemus, La Boite Concept, Le Gramme, Lemaire, Loren Stewart, Maison Margiela, Master & Dynamics, Neous, Puma, Raf Simons, Republiqe Clothing, Simone Rocha, Tangram Factory, Tapper, Tilly Sveaas, Tom Wood, Vanessa Bruno, Veja, Zadig & Voltaire.

Promotional codes are not valid on sales and outlet items. Only one code per order can be applied.

Once your order has been shipped, you will receive a confirmation by email with the delivery method and a tracking number. With your registration on the website, you will be able to view and monitor the status of your shipment by clicking on "My Account" at the top right of each page.

Your friends will receive €100 off their first order, and you get €120 credit on us!
Each account holder can refer several friends, but cannot refer the same person more than once.
Once the friend signs up, they will receive a discount code valid for 14 days. As soon as their order is
confirmed, the person who sent the referral will receive a code in turn (unless the order is cancelled).
This code is valid for six months.

To benefit from this offer, the person making the referral must have a Monnier Frères account and
the friend that has been referred must be a new customer, and must not be subscribed to the
newsletter.
The code can only be used once for any purchases over €400, excluding shipping costs and mark-
down prices. The code cannot be combined with other offers (sales, other promo codes, etc.).
In the event that the referred person's order is returned, the customer who referred them will not
receive the code.

With our partnership with Republiqe, we want to give everyone the opportunity to express
themselves through couture, luxury clothing, at an affordable price without causing damage to our
planet. Digital clothing is 100% sustainable. Furthermore, as the garments are produced inhouse by
the Republiqe team of designers and 3D tailors we are also able to ensure that every garment is
ethically produced.

Not yet, although this is something Republiqe is looking at. For the time being our digital garments
can only be worn on static images. However, technology is moving at an epic rate!

Unfortunately, as the garments do not physically exist, we are unable to offer refunds. However, if
you are unhappy with your imaged then please reach out to us at
digitalfashion@monnierfreres.com and we will do our best to evaluate the problem and work with
you to come up with a resolution.

In short no! The beauty of digital clothing is that it is ‘one size fits all’, ensuring that we do not
discriminate anyone based on their size. Republiqe digital tailors are able to fit our digital garments
to anyone, regardless of age, size or gender!

At the moment no, Republiqe is a 100% digital clothing brand.

You can find all the important information here. You will also receive the guideline per email after
your purchase.

Once the purchase of your Gift Card is complete, you will receive an email containing a link to your
Gift Card code. If the Gift Card is for someone else, all you have to do is forward the email to them.
To make a purchase using our Gift Card, add one or more items to your basket and enter your Gift
Card code into the "Discount Code" field at the time of payment. The Gift Card amount will be
automatically deducted from the price of your order.

Your Gift Card is valid for 3 years, site-wide, from the date of purchase.
The Gift Card can be used multiple times.
To check your balance, please contact our Customer Services directly, giving your name, email
address, and the last three characters of your Gift Card code.
You can combine a Gift Card with a promotional code or another Gift Card.
However, it is not possible to buy an Gift Card online using another Gift Card. If you have a Gift Card
in your basket with other items, please place a separate order.
The Paypal interest-free pay-in-4 option may not be used for the purchase of a Gift Card.